Frequently Asked Questions

These are the questions we get a lot, so we decided to post them here to make everyone’s life easier.

If your question is not answered below, please feel free to contact us via our contact form.

General Questions

What is Italian Online?

ItalianOnline is your one stop for all of your Italian needs, from learning Italian to planning your next big trip to Italy!

For more information take a look at our About Us page. For more of the boring stuff, see our details below in the footer.

How do I access your material?

A lot of our material is free to use and you can find it all over the website, especially in the Blog section. We recommend signing up to our mailing list here to get access to news, updates, and promotions as they become available. We also offer ‘Premium’ material offered to paying customers only, this is to help us cover the costs of the service and create even more quality content for you.

How do I contact you?

You can use the contact form.

How do I stop receiving your e-mails?

Every mail we send has an unsubscribe link at the bottom. Click on it, choose ‘unsubscribe’, and you will stop receiving our emails. No need to say the usual clichés it’s not you, it’s me… we understand *sigh*

Why am I not receiving your emails anymore?

There are a few reasons why this could happen. First check your spam folder, and if you use Gmail, also the promotions folder – sometimes our messages end up in either of these places. Still nothing? Visit our site and ‘subscribe’ again, which will solve the problem if you accidentally removed yourself from the list. In case the system says that you are ‘already subscribed’, which means that the emails are being sent correctly but for some unknown reason they are not arriving in your inbox, the best solution is to sign up with a different email address. If you don’t have a second email address, then open a new free email account?

Questions about our material

I’m an Italian teacher. Can I use your material in my lessons?

We love Italian teachers! If you appreciate our material and want to use it with your classes then let us know. Our answer is usually, “Yes, please use any of our FREE material in your lessons.” We have no objection if you use our exercises to share with others. You may adapt them as long as you acknowledge the source, like this: Source: https://italianonline.org.

Will you list my Italian school on your website?

Sure, we’d love to. Get in touch with us through the contact form. We can’t wait to hear from you!

Questions about Ebooks

Ebook Formats

We love trees and that’s why all our material is in digital form. Yes, of course, you are free to print for personal use it if you’d like; but think about those trees first!

All of our ebooks come in .epub (Android/iPhone), .mobi (Kindle), and .pdf format.

Our material is readable on just about any computer, tablet, smartphone or e-reader.

To verify that our formats are compatible with your device, you can download any of the free ebooks before you purchase any of the ‘Premium’ ones. This way you can be certain that you will be able to access the material without issues.

How do you transfer the books to your devices?

Kindle

You have three options to transfer your books onto your Kindle device.

If iBooks is not set as the default app to open the .epub file, you can select More… and then select Copy to Books.

Another option, is to download the EPUB file on your computer, connect your device with the cable, launch iTunes and then drag the file from your desktop to the iPhone or iPad’s icon in iTunes. This way the book will automatically appear in your iBooks library.

If you prefer, you can also use the Kindle App for iOS. Open the MOBI file with the Kindle app.

Lastly, you can simply open the PDF file directly from your device. The PDF files will not allow you to resize the text, so we recommend using PDFs on your desktop computer or on larger screens.

Android Phone or Tablet

To access the file EPUB file you can use any e-Reading app of your choice. If you would like to read the MOBI file, you need to have the Kindle App for Android installed. Download the file on your mobile device and move it to the Kindle folder by using a file manager. After that, open your Kindle app and start reading!

If you prefer not to move files around within the Android file system, you can connect your device to your computer via USB cable. Navigate to the Android disk drive. Copy the MOBI file to the Kindle folder on your Android device.

Lastly, you can simply open the PDF file directly from your device. The PDF files will not allow you to resize the text, so we recommend using PDFs on your desktop computer or on larger screens.

PC or Mac

Depending on your preferred e-Reading app, you have different options.

You can use the Kindle app with the MOBI file or any ePub Reading available app with the EPUB file. Double click on it and it should open automatically.

Finally, you can simply read the PDF in your browser or with Adobe Acrobat Reader.

Kobo | Nook | Sony Reader

Connect your device with your computer. Drag the EPUB file to the device disk home directory.

How long does it take to receive the ebooks?

Normally just a few seconds. Once your purchase order and payment has been processed (in case of ‘Premium’ material), you will have access to a link in the checkout area to download the material.

If you encounter difficulties, just contact us and we will try assist you to the best of our abilities. Send us a message through the contact form stating your problem.

I haven’t received my ebook, what do I do?

Call the Ghostbusters!!! Just kidding… Please check your email account for a message with the purchase confirmation from us. Inside you should find a link that will send you back to our website to download your ebook. If you have received nothing from us, check your spam folder or any other folder you might have in your inbox.

If you have received absolutely NOTHING from us, no order confirmation, no receipt, no birthday wishes, then maybe your email address might have been typed wrong when you registered. If that’s the case just write to us through the contact form and we will get it sorted for you!

Questions about payments & refunds

Payment Options

We accept all major credit cards and process our payments through Stripe.

Stripe offers a secure and trusted method of payment and it allows you to use pay via credit card, as well as other popular options.

Is it safe to input my credit card details in your shop?

Yes! Our site uses industry leading secure SSL and Stripe to process payments.

SSL ENCRYPTION

All of ItalianOnline.org pages are handled via the latest security protocol with full client authentication and industry standard SSL certificates.

PAYMENTS HANDLED BY STRIPE

All of your payments are securely handled by Stripe and we never see your credit card information. Millions of companies of all sizes—from startups to Fortune 500s—use Stripe’s software and APIs to accept payments, send payouts, and manage their businesses online. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, they use the best-in-class security tools and practices to maintain a high level of security at Stripe.

If you are not happy with your purchase, you can receive a full refund – Peace of mind.

Refunds

We are confident about the quality of our products that if you are unhappy with them, we will refund your purchase 100%.  We have sold our products for many years and we’ve only received few refund requests from customers that ended up buying the wrong level material.

To make sure you are 100% satisfied with your material, we give you access to free samples as well as ample previews of each ‘Premium’ content, so that when you decide to purchase something you are informed on what you are buying.

Therefore, we encourage you to try all our free material and to try all the samples we make available before buying. Check for the following:

• Are you able to access it on your device (text, audio, video)?
• Does it display properly?
• Explore the index. This is what you will be getting if you decide to buy the full version.
• Are you interested in it?
• Great! Then go ahead and buy it, use it, learn from it and have fun with it!

Should you have any problems, contact us via our contact form.

Let us know what the issue is and how we can resolve it for you.